Frequently Asked Questions for SilDerm™

• What is a Stretch Mark? Stretch Marks, or gravidarum, are a unique type of scar because they only involve the dermis—there is no break in the epidermis itself. They happen during times of rapid growth such as puberty, pregnancy, excessive weight gain, or even with weightlifting.
• Is it safe for use in pregnancy? A mother's skin blocks many skin care ingredients from entering her body, but small amounts of some ingredients are still absorbed into the bloodstream. Once there, they can cross the placenta and reach the growing foetus. That's because the "placental barrier" is actually more of a widely spaced filter. It blocks things the size of bacteria, but allows most chemicals to pass easy through.
  While many topical ingredients are thought to be safe during pregnancy, a large number are linked to harmful effects in clinical studies with repeated or high exposures. Some examples include Vitamin A, salicyclic acid, benzoyl peroxide, certain sunscreens, and even aloe vera.
  The SilDerm™ range has set a higher standard for prenatal safety in the cosmetic industry. We search through millions of published medical research articles to see if an ingredient has ever been linked to birth defects. If it has, we replace it with a safer ingredient instead.
• What are the ingredients of SilDerm™ Prevention Oil? GOTU KOLA: an extract from the Centella asiatica plant that stimulates fibroblast cells to produce collagen
  TOCOPHEROL: a natural vitamin E – a strong antioxidant that helps prevent tissue damage
• What are the ingredients of SilDerm™ Repair Cream? DARUTOSIDE: A botanical ingredient from the plant siegesbeckia orientalis which is found in Ethiopia, Madagascar, Japan, and Australia. Darutoside can improve the appearance of a Stretch Mark. In controlled trials, Darutoside decreases the length of the Stretch Mark by 50%. In the same trial, the indentation depth was decreased by 55%
  REGISTRIL: A combination of ingredients including Phaseolus lunatus (green bean extract), rutin (from fruits and berries). Clinical studies show that with topical use, twice daily for two months, Registril can improve a Stretch Mark’s colour while also decreasing the appearance of its depth by up to 72%.
• How much does it cost? SilDerm™ Prevention Oil costs £34.95 for 120ml bottle. SilDerm™ Repair Cream costs £39.95 for 200ml and £11.50 for 50ml.
• Is SilDerm™ Prevention Oil and Repair Cream available to buy in Pharmacies? SilDerm™ Prevention is not available in stores or pharmacies. You can purchase SilDerm™ Prevention via the website www.silderm.com or by phoning our customer call centre on 0844 544 7450
• Where can I buy SilDerm™ Prevention Oil and SilDerm™ Repair Cream? You can purchase SilDerm™ Prevention Oil and SilDerm™ Repair Cream via the website www.silderm.com or by phoning our customer call centre on 0844 544 7450. SilDerm™ Prevention Oil and SilDerm™ Repair Cream are not available in stores or pharmacies.
• Are your products allergy tested? Every SilDerm™ product is allergy tested.
• Do you need to use it throughout the pregnancy or start application during midterm? The sooner you use the product then the better the results will be.
• Do you need to continue after giving birth and for how long? After birth, if you have stretch marks then we would recommend that you use SilDerm™ Repair Cream on the affected areas or areas of concern.
• Is SilDerm™ available on prescription? No, the products are only available to purchase.
• Is there a discount for bulk buys? (Anti-natal groups may purchase bulk amounts rather than single transactions) Should anyone want to order a large quantity then we will look to discount the products. Anyone wishing to discuss a large order should contact SilDerm Customer Care line 0844 544 7450.
• What is the recommended length of use for the repair of older stretch marks? Do you need to use it longer than the recommended twice daily for two months? You should continue to use SilDerm™ Repair Cream until you see no more benefit.
• Is the cream fragrance free? SilDerm™ Repair Cream has a slight pleasant smell.
• Can it be used on children who have had weight gain / loss? All of the SilDerm™ range is suitable for use on children. If the child has stretch marks then SilDerm™ Repair Cream would be a good option.
• Does it contain sunscreen? No, the SilDerm™ range doesn't contain any SPF factors.
• If not, can sunscreen be used over SilDerm™? Yes, sunscreen can be applied over the top of both SilDerm™ Prevention Oil and Repair Cream.
• Is SilDerm waterproof? No, the SilDerm™ range is not designed to be waterproof and is absorbed by the skin.
• What is the shelf life once it has been opened? The Shelf life of the SilDerm™ Prevention Oil is 2 years and can be used for 12 months once open.
  The Shelf life of the SilDerm™ Repair Cream is 2 years and can be used for 12 months once open.
• What temperature can it be stored at? SilDerm™ Prevention Oil can be stored at room temperature.
  SilDerm™ Repair Cream can be stored at room temperature.
• Is it available to worldwide? No, SilDerm is available in the UK and Ireland only.
• If so is there an extra delivery charge? Should you wish to purchase SilDerm™ range within Europe there is no additional charge other than the standard £1.99 delivery cost.
• Does it effect if used with other types of topical medication? SilDerm™ range all contain plant extracts ingredients and should not interfere with other topical agents.
• Can it be used on skin disorders i.e. eczema? These products are specifically designed for the prevention and repair of stretch marks. Should you have any other condition please consult your Doctor.
• How long does the average tube last for, estimated applications from one tube? One bottle of SilDerm™ Prevention Oil should last you around 2 months; one tube of 200ml SilDerm™ Repair Cream should last you around 3 months. It really does depend on the size of stretch marks and the area affected.
• Are there any samples to try? Yes please apply through the website www.silderm.com/Free_Sample.aspx.

SilDerm Ltd Delivery Policy

• SilDerm™ Brands will be delivered within 7 days
• Shipment within the UK, Ireland and Europe

Refund / Return Policy

• Due to the nature of the product refunds will only be given for tubes that are still sealed.
• Damages in transit will be fully refunded
• Refunds will be given for lack of effect, if backed up with evidence

Cancellation Policy

• Orders can be cancelled within 7 working days and full refund will be given for product returned intact.
• No order can be cancelled after 7 days